Privacy Policy

The data controller responsible for your personal information is:

Tokuqiquxusholdings Pty Ltd
Director: Callum Anderson
Address: 412 Collins Street, Melbourne VIC 3000
Email: [email protected]
Phone: (03) 8663 6429

We collect personal information when you interact with our services. This includes:

• Contact Data: Name, email address, and phone number provided via our contact form or during order placement.
• Communication Data: Content of emails and phone calls regarding your enquiries or project specifications.
• Project Data: Files, logos, and design preferences provided for laser processing.

We do not use automated tracking pixels or marketing cookies. Our site uses minimal local storage for user preferences, as detailed in our Cookie Policy.

We process your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) for the following purposes:

• Contractual Necessity: To provide quotes, prepare vector layouts, and deliver finished laser-cut products.
• Legal Obligation: To comply with Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) regarding transaction records.
• Legitimate Interest: To respond to your specific enquiries and maintain business communications.

All processing is conducted strictly according to the terms outlined in our Terms and Conditions.

To ensure the functionality of our website, we use the following providers:

• FormSubmit: Our contact forms are processed via formsubmit.co. This service is based in the USA. By submitting a form, you acknowledge that your data is transferred to the USA. FormSubmit processes data according to its own privacy standards and the laws of the United States.
• Hosting: Our website is hosted by Micron 21 Pty Ltd, located at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137, Australia.

We ensure that any transfer of data outside Australia is handled in accordance with APP 8, taking reasonable steps to ensure the recipient does not breach the Australian Privacy Principles.

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal and tax requirements.

Consent for the use of non-essential site preferences is stored in your browser's localStorage under the key tkqx-consent for a period of 180 days. You may revoke this consent at any time via the cookie settings.

Under the Privacy Act 1988 (Cth), you have the following rights:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request the correction of inaccurate or outdated information.
• Deletion: The right to request the erasure of your data when it is no longer required for the purpose it was collected.

To exercise these rights, please contact us at [email protected].

If you believe we have mishandled your data, please contact us first to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001
Website: https://www.oaic.gov.au

Any legal disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Melbourne, Victoria.